Complaints Policy

We're Here to Help

At Time4Sleep, we always aim to get things right. But if something goes wrong, we want to know so we can fix it. Making a complaint is straightforward, and we'll do our best to resolve it quickly.

How to Complain

Contact us however suits you best:

Phone: 01484 500560
Email: hello@time4sleep.co.uk
Post: Time4sleep Ltd, Unit G2, Lowfields Business Park, Elland, HX5 9DB

What to Tell Us

Help us resolve your issue faster by sharing:

  • Your name and contact details
  • Your order number (if you have it)
  • What went wrong and when
  • What you'd like us to do

Don't worry if you don't have all the details - we'll still help you.

What Happens Next

We will normally acknowledge the complaint within 2 working days and aim to have the complaint resolved within a maximum of 15 working days but this may be longer during the Christmas and Easter periods.

If your complaint concerns your finance agreement

If your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to your finance provider. They will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks.

What can I do if I can’t reach an agreement on my complaint?

If you are not satisfied with the finance provider's response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of their final response letter to you.

They can be contacted in the following ways:

Further details can be found on the Financial Ombudsman Service website: www.financial-ombudsman.org.uk

 

If you are not satisfied with the finance provider's response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of their final response letter to you.

They can be contacted in the following ways:

Further details can be found on the Financial Ombudsman Service website: www.financial-ombudsman.org.uk