Research has highlighted how important it is to get out of the legendary right side of the bed. A study conducted at The Ohio State University discovered that the mood we start the day with tends to be carried to the day’s end. The study examined the behaviour of 29 customer service representatives – looking at how their temperament at the start of the day filtered through into their work and responses to customers. The participants’ moods were assessed using questionnaires and telephone monitoring, with the results showing that those who started the day positively tended to continue in the same vein and vice versa. “We saw that employees could get into these negative spirals where they started the day in a bad mood and just got worse over the course of the day,” said Steffanie Wilk, associate professor of management and human resources at Ohio State University’s Fisher College of Business.